We have collected all the error codes of Redmond vacuum cleaner robots with a detailed description of the causes of malfunctions, diagnostics and repair. For convenience, arranged in a convenient and understandable table below.
The models with the display show the alphanumeric combination on your display, find it in the table and find out the reason for the error.
Models without a display do not execute the specified program and according to the lit or flashing lights placed on the control panel, you can find out the problem.
|Error code||Description||Causes and solution|
|C01||Fixed roll position of the device or separation of the wheels from the surface.||Reinstall the device on a flat surface and start up, the problem will be eliminated.|
|C02||Incorrect installation of the dust container or its absence in the compartment.||It is required to install the dust container in accordance with the recommendations in the instructions for use of the device.|
|C03||Incorrect operation of the sensor for determining the position of the device in space.||Inspect and, if clogged, clean the elements to rectify the problem.|
|C04||The measuring element for determining the location of the apparatus in space is out of order.||First, clean the sensors from dust to make sure it works, if it does not help, specialist intervention is required for diagnostics.|
|C05||Poor operation of the sensors for determining the location in space is recorded.||Most likely they are just clogged or dusty, clean them and the problem will be solved. Otherwise, contact the repair center.|
|C06||The motor has been blocked.||Turn off the appliance for a while to cool down the motor. If after a break the error message has not disappeared, contact the service center.|
|C07||There is a problem with brushes or wheels.||Completely clean items to remove dust, hair, and other debris that interferes with operation.|
|C08||Wheels, sweeping brushes are immobilized.||You need to clean them of debris and dirt to fix the problem, if it doesn't help, the problem is in the electronics and you can't fix it yourself.|
|C09||Sweeping brushes or wheels do not move.||A complete cleaning of the moving parts of the apparatus is required. You can do it yourself or contact a service technician.|
|C10||An obstacle to the movement of wheels or brushes is detected.||Inspect them, clean them and make sure they move freely. If nothing has changed, specialist intervention is needed.|
|C11||The moving parts of the appliance, such as wheels or brushes, are difficult to rotate.||Apparently the elements are clogged with debris that interferes with their full-fledged work, fix this simply by cleaning.|
|C12||Overheating of the battery is detected.||Turn off the device for 20-30 minutes for natural cooling of the battery.|
|C13||The battery is discharged.||It is required to place the device on the charging station for 4 hours (depending on the model) to fully charge.|
|C15||The sensors for determining the location of the device in space are clogged.||Clean the elements from dust and debris to fix the problem.|
|C16||Device jam alarm.||To fix it, you need to move it to a flat surface that is free for movement.|
|C17||The machine has jammed.||Transfer it to a flat plane and run it, the problem will be solved.|
|C18||The immobilized position of the device in space is fixed.||You need to rearrange it from the corner to the center of the room.|
|C19||A battery failure or failure has occurred.||It is required to replace the element with a new one if this is faulty.|